Shipping & Returns

All orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on the following business day. Please allow 3-5 business days for delivery of your order.
  • Free shipping for orders over $50
    Receive FREE STANDARD SHIPPING with any purchase over $50 USD.
  • Orders less than $50
    Orders under $50 USD are shipped via Standard Shipping for a flat rate of $6.
  • International shipping
    Unfortunately, we only offer shipping to USA and Canada at this time
  • Shipments outside of the contiguous United States
    Delivery times may be longer for shipments outside of the contiguous United States

Shipping Confirmation and Delivery:

Shipping confirmation will be sent to your email address. Please track your packages as ACT5 is not responsible for lost or stolen shipments. All packages can be left at your front door by the shipping service if no one is home to receive it. If for some reason you do not receive your tracking email please contact

Please make sure to check your Spam/Junk Mail folder and to add to your safe list.


100% Money Back Guarantee or Exchange (minus shipping & taxes)

Our policy is that if you are not happy with any ACT5 product, we'll gladly exchange or refund your money.  Simple and easy, it's all about you!

Please note that returns are only on items purchased through Items purchased from any other store or website will not be refunded or exchanged.

What you need to do:

Call 1-855-282-ACT5 (2285) and ask for internet returns and exchanges. Give them your order number and reason for return or exchange. Please mail the return/exchange items along with a copy of your invoice.  Once your items have been received, we will process your refund or send out your exchange. Please allow up to 3 weeks from the time you call until the time you receive your refund or your exchange.